Technical support with my Shopify store

Half of the hours not used in a month are carried over to the following month. However, these hours cannot be changed again.

We have a timer that activates whenever we are working on your project. This chronometer is shared with you so that you can follow the evolution of the hours.

Yes, it is possible. Just notify us at any time and we will change the plan.

The minimum period is 3 months. After 3 months, you can cancel at any time.

Orders must be made on a specific platform. Additionally, we will have a WhatsApp group to facilitate communication between the team.

You can upgrade your plan or request payment for overtime, €50 + VAT for each overtime hour.

You can request product insertion, app integration or new tools/functionalities, store design and programming corrections, copy changes, market definition and correction, implementation of internal store management flows, among others.

You can request product insertion, app integration or new tools/functionalities, store design and programming corrections, copy changes, market definition and correction, implementation of internal store management flows, among others.

Quarterly (Scaler plan) or monthly (AUGE plan), we analyze the store's performance in terms of positioning, performance and conversion metrics. We also ask for your feedback about the business, difficulties and future goals. After analysis, we present all improvement proposals. After debate and approval, we implement the agreed improvements within the plan's number of hours.

Shopify releases an average of 2 to 3 new releases per year. Whenever new things are announced, we analyze what makes sense to implement and proceed with implementation. Regarding new legal requirements, we guarantee the immediate implementation of new legal obligations in the store, such as data protection and other areas.

Our team includes certified developers, designers and experienced copywriters. This ensures that you can count on diverse skills and expertise to optimize and improve your Shopify store.

You can cancel your subscription directly on the website using the access data used for the purchase or by notifying us so that we can cancel it.

We work in the Lisbon, Portugal time zone.

Due to the premium nature of our service and the value of each task performed, we do not offer money-back guarantees. However, you can cancel at any time after the 3-month minimum period. During this period, if you are not satisfied with our service, please contact us and we will do our best to resolve the situation.